Before bringing a clock
Do not wind it repeatedly, spray oil into the movement or shake it to start. Gather loose parts in a labelled bag and keep pendulums or weights separate during transport.
Contact and assessment
Tell us about the clock before anyone touches it.
A careful first conversation prevents rushed decisions. Share the clock type, symptoms, condition and any history that may help us advise the safest next step.
For longcase clocks
Contact us before moving the clock. The pendulum, weights, hood and trunk often need separate handling. Poor transport can cause more damage than years of storage.
For shipped items
We discuss packing and courier risk before shipment. Marble, glass domes, fragile dials and heavy cases may require specialist packing or local handover.
FAQ
Contact questions
Can I visit without an appointment?
No. Appointment-only scheduling protects fragile clocks already on the bench and gives your own clock proper intake time.
Can I send photographs before transport?
Yes. Front, back, dial, movement and damage photographs help us identify likely risks before the clock is moved.
Can you use my own replacement parts?
Sometimes. Parts must be checked for fit, quality and historical suitability. Incorrect parts can damage a movement or reduce reliability.
How soon should I stop a clock that sounds wrong?
Immediately. Grinding, irregular striking, slipping springs or a pendulum that suddenly changes amplitude can indicate damage. It is safer to stop the clock and ask for advice.