Effective date: 5 May 2026. Website: trendhaven.info. Business: Trend Haven, No. 27, Jalan Rebana U8/34, Bukit Jelutong, 40150 Shah Alam, Selangor, Malaysia.
1. Who is responsible for this website?
Trend Haven is responsible for the content and privacy practices described on this website. The assessment form is designed to display an on-page confirmation and does not automatically send entries to email, a server or a third-party customer system.
2. Information we collect
We process information only when it is deliberately provided or technically necessary. This may include contact details, restoration inquiry details, photographs of clocks, correspondence, cookie preferences and standard technical access data created by web hosting.
Clock-related information may include clock type, visible condition, service priority, restoration history, photographs, damage descriptions and notes about ownership or sentimental value.
3. How information is used
Information is used for legitimate workshop and website purposes: responding to restoration inquiries, assessing whether a clock can be accepted, arranging appointments, preparing a work plan, documenting approved restoration, improving website reliability, preventing misuse and complying with applicable obligations.
We do not sell visitor data. We do not use hidden tracking pixels. We do not add visitors to marketing lists without a clear opt-in.
4. Legal basis and consent
Where privacy law requires a lawful basis, processing may rely on consent, steps requested before entering a service arrangement, legitimate interests in operating a secure business website or legal obligations. Optional analytics or marketing cookies should not be activated without consent where consent is required.
5. Sharing and service providers
Information may be shared only when necessary with service providers such as hosting companies, email providers, payment processors, couriers, insurers, professional advisers or specialist repair partners. Each provider should receive only the information needed for its role.
6. Retention
Inquiry records are kept only as long as needed to respond, provide services, document restoration decisions, resolve disputes or meet accounting and legal duties. Restoration records may be retained for longer when they help future servicing or provenance, but unnecessary personal data should be minimised.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing of personal data. You may also withdraw consent where processing is based on consent. To exercise rights, contact atelier@trendhaven.info.
8. Security
Reasonable security measures are used to protect the website and workshop records, including secure hosting practices, limited administrator access, software updates and careful handling of photographs of valuable clocks or private homes.
No website or email system is perfectly secure. Avoid sending sensitive financial documents or unrelated identity documents unless specifically requested through a secure channel.
9. Children
The services are intended for adults arranging clock restoration or collection care. We do not knowingly collect personal data from children.
10. International inquiries
Collectors outside Malaysia may contact the workshop. Information may therefore be processed in the country where hosting, email or selected service providers operate, subject to appropriate safeguards.
11. Updates to this policy
This policy may be updated when the website domain, hosting configuration, workshop processes or legal requirements change. The effective date will be revised when material changes are made.
12. Contact
Trend Haven
No. 27, Jalan Rebana U8/34, Bukit Jelutong, 40150 Shah Alam, Selangor, Malaysia
+60 3-7859 2471
atelier@trendhaven.info
Website: trendhaven.info